FAQ

Yes. All the products we sell are 100% original and sourced from verified supply chains. As direct suppliers, we operate exclusively with controlled inventory obtained through authorized distribution networks that comply with international standards for brand handling and export logistics.Each item undergoes a multi-criteria validation protocol, including physical inspection, finish verification, batch code review, and packaging integrity checks. Only brand-new, unused, and unaltered units that originate from the official production circuit are approved for dispatch.We do not engage in the sale of replicas, imitations, refurbished goods, or gray-market inventory. Every product we offer includes internal traceability backed by documentation that confirms its authenticity and commercial legitimacy.

We are direct suppliers of original luxury brand products, operating logistics and sourcing channels directly from China. Our team handles the entire process internally, from acquisition and verification to distribution, in collaboration with authorized manufacturers and certified inventory hubs.Many luxury goods are produced, assembled, or packaged in Asia under international quality control standards, often under direct brand agreements. We operate within that official supply network and manage dispatch from origin to final delivery, ensuring traceability, proper packaging, and customs compliance.All items we sell are authentic, new, and pass through our proprietary validation process before shipping. We do not rely on intermediaries or secondary resale markets.

We operate under a direct supply model that allows us to access original inventory at wholesale cost, without involving brand-owned retail chains or regional distributors. By eliminating intermediaries, franchise fees, retail location expenses, and local marketing overhead, we significantly reduce operational costs.Our logistics and procurement system is centralized, with products sourced directly from authorized inventory holders in China. This infrastructure allows us to handle product acquisition, inspection, and international dispatch efficiently and at scale.While the products are 100% original, we do not replicate the traditional retail pricing model tied to physical boutiques. Instead, we pass the cost efficiency on to our clients, offering the same authentic items at competitive, global-market rates — without compromising on quality, traceability, or legal compliance.

Order processing begins immediately upon payment confirmation and typically takes 24 to 48 business hours. Once your order is verified and packaged, it is handed over to our international logistics partner for export dispatch from our distribution hub in China.The average transit time ranges from 8 to 15 business days, depending on the country of destination, customs clearance efficiency, and the activity level of the local delivery network. In exceptional cases—such as holidays, high-volume periods, or customs inspections—delivery times may be extended.We provide a real-time tracking number for every order, allowing you to monitor its status from dispatch to final delivery. Although we cannot guarantee precise delivery dates due to third-party factors, we maintain full visibility over the logistics chain and offer assistance throughout the process should any incident occur. All our international shipments are handled through globally recognized logistics partners, including DHL Express, FedEx, UPS, EMS, SF Express, Aramex, and Cainiao.We work exclusively with these strategic carriers to ensure secure, trackable, and efficient delivery for every order.

We accept online payments exclusively via international credit and debit cards. Once your order is completed, you’ll be automatically redirected to a secure payment gateway where you can enter your card details in a fully encrypted and protected environment.All transactions are processed using advanced security protocols (SSL/TLS), ensuring full protection of your financial information. Payments are validated instantly, and a digital receipt will be sent to your registered email. For security reasons, we do not store any banking or card data on our servers.

Yes. All orders include a unique tracking number issued by our logistics partner once the package has been dispatched. This tracking ID allows you to monitor the shipping status in real time — from the moment the parcel leaves our distribution center in China to its final delivery at your address.The tracking system provides detailed updates at each checkpoint, including export clearance, transit movements, customs entry, and local delivery progress. Tracking information is usually activated within 24 hours after the order is shipped and can be accessed via the link provided in your confirmation email.In case you experience delays or inconsistencies in the tracking status, our support team is available to assist and escalate issues with the courier if needed. We ensure full visibility of every shipment and proactive follow-up in the event of irregularities.

Yes. You may request a return or exchange within 7 calendar days after receiving your order, provided that the item is unused, undamaged, and in its original packaging and condition.To start the process, please email our customer support with your order number, product reference, and reason for the return or exchange. Our team will review your request and, if approved, send detailed instructions and an authorization code.Please note: • Return and exchange shipping is completely free. We cover all logistics costs to ensure a smooth and transparent post-sale experience. • We do not accept returns of used, altered, or manipulated products. • Refunds (if applicable) are processed within 3 to 5 business days after we receive and inspect the returned item.We are committed to providing a reliable and customer-focused post-sale process.

All customer service is handled via email. If you have any questions about your order, shipping, or returns, write to us at Yishengchangzhou@proton.me and we’ll reply within 24 hours. Please include your order number in the subject line to speed up the response.