Terms and Conditions

Company: Changzhou Yisheng Shoes Co.
Email: Yishengchangzhou@proton.me
Location: Changzhou, Jiangsu, China
Scope: International e-commerce (B2C)

Changzhou Yisheng Shoes Co. operates as a digital-only luxury retail provider, specializing in the international distribution of 100% original and authentic high-end fashion products, sourced and shipped directly from China. Our online store is designed to offer global customers a secure, convenient, and transparent shopping experience, without the need for intermediaries or local warehouses.All operations are conducted through our official website, which serves as the exclusive platform for product selection, order placement, payment processing, shipping coordination, and post-sale customer support. The entire process is managed internally by our team, ensuring strict control over quality, packaging, inventory management, and shipment logistics.We maintain direct partnerships with premium global logistics providers and use encrypted payment technologies to guarantee the security and efficiency of every transaction. Orders are fulfilled from our central distribution hub and delivered internationally with end-to-end tracking.This service model allows us to offer genuine luxury goods at accessible prices, without compromising product authenticity, shipping quality, or customer support.

All items offered on our platform are 100% original, brand-new, and sourced through verified and authorized distribution channels. We specialize in luxury goods from internationally recognized fashion houses and ensure that each product is compliant with the manufacturer’s specifications and quality standards.Each item undergoes a strict inspection protocol before shipment. This includes verification of materials, stitching, packaging integrity, and product serial identifiers when applicable. We do not sell replicas, imitations, second-hand items, or refurbished goods under any circumstance. Any suggestion otherwise will be considered misinformation and will be addressed accordingly.Product listings on our website include high-resolution reference images and key product specifications. However, due to changes in manufacturing batches, minor variations may occur in packaging, tags, or small design elements (e.g., zipper finish, dust bag branding), which do not affect the authenticity or usability of the product.All products are delivered with protective packaging and, when applicable, include branded boxes, authentication cards, and dust bags, exactly as provided by the manufacturer. If the brand’s original packaging is not available for a particular model or season, this will be clearly stated in the product description.As an international distributor, we do not offer personalized in-store receipts or regional guarantees tied to local franchises. Our focus is on providing access to original luxury products at global scale, with centralized quality assurance and logistics.

All product prices listed on our website are denominated in United States Dollars (USD) and represent the final amount payable for each item, inclusive of international shipping costs. We operate under a transparent pricing policy, and there are no hidden fees or additional charges applied at checkout.Prices may fluctuate based on market conditions, brand availability, import costs, and exchange rate variations. However, once an order is confirmed and paid, the agreed price is considered final and will not be altered, regardless of any subsequent changes on the platform.Please note that customs duties, VAT, or other local import taxes may apply depending on the laws and regulations of the destination country. These charges, if any, are not included in the product price and are the sole responsibility of the buyer. We do not manage or prepay customs clearance fees.Upon successful payment, an electronic receipt is automatically generated and sent to the customer’s email address. This document includes a full breakdown of the order details, transaction reference, and billing data. If you require a formal invoice for business or tax purposes, please contact us at Yishengchangzhou@proton.me immediately after placing your order.All billing operations are processed securely via an encrypted payment gateway that complies with international financial standards. Changzhou Yisheng Shoes Co. does not store, access, or retain any credit card or payment information provided by the customer.

We accept international credit and debit cards as the exclusive method of payment for all purchases made through our website. Supported card types typically include Visa, Mastercard, American Express, and other major providers, depending on your region and issuing bank.All transactions are processed through a secure and encrypted payment gateway, which ensures that your sensitive financial data is protected at every stage of the process. Our platform uses SSL/TLS encryption protocols and complies with international PCI-DSS (Payment Card Industry Data Security Standards), offering a safe and seamless checkout experience.Upon successful authorization of your payment, you will receive a confirmation email with the details of your order and a digital receipt. This document serves as your official proof of payment and purchase.Please note the following: • We do not accept cash, bank transfers, cryptocurrency, or payment on delivery. • All charges will appear in United States Dollars (USD). If your card is issued in another currency, your bank may apply an automatic conversion based on their internal exchange rate. • Changzhou Yisheng Shoes Co. does not store or retain any payment information. All processing is handled externally by our payment service provider to ensure maximum security and regulatory compliance.If you encounter any issues during payment, or if your transaction is declined, we recommend contacting your card issuer first. For additional assistance, you may also reach out to our support team at Yishengchangzhou@proton.me.

All orders placed through our website are processed and shipped from our centralized distribution hub in Changzhou, Jiangsu, China. We operate exclusively with international logistics partners recognized for their global reach, reliability, and real-time tracking capabilities. These include: DHL Express, FedEx, UPS, EMS, SF Express, Aramex, and Cainiao.Once payment has been confirmed, orders are generally prepared and dispatched within 24 to 48 business hours. You will receive an automated email containing your tracking number as soon as your parcel has been handed over to the carrier.Estimated delivery times vary by destination, but in most cases, the transit period ranges between 8 and 15 business days. Delays may occur due to customs inspections, high seasonal demand, or regional disruptions beyond our control (e.g., public holidays, extreme weather, or logistic strikes).Please note: • Shipping is entirely free of charge, regardless of order size or destination. • All packages are insured during transit and handled under strict packaging protocols to ensure protection and discretion. • We do not deliver to P.O. boxes, military addresses, or locations restricted by international shipping regulations.Customs clearance procedures may differ depending on the country. While we provide all necessary export documentation, any import duties or taxes imposed by the destination country are the responsibility of the customer.Our team actively monitors shipments and offers dedicated support in case of transit incidents, delivery failures, or customs-related issues. If your tracking status shows an unusual delay or if you do not receive your package within the estimated timeframe, please contact us immediately at Yishengchangzhou@proton.me so we can assist you accordingly.

At Changzhou Yisheng Shoes Co., we aim to ensure your satisfaction with every purchase. However, if for any reason you are not fully satisfied with your order, you may request a return or exchange within seven (7) calendar days from the date the package is marked as delivered.To be eligible for a return or exchange, the following conditions must be met: • The item must be unused, unworn, and in its original packaging (including dust bags, branded boxes, tags, and authentication cards, if applicable). • The product must show no signs of damage or handling. • A return request must be submitted via email to Yishengchangzhou@proton.me, including the order number, reason for return, and photographic evidence (if applicable).Once your request is reviewed and approved, our logistics team will schedule a return pickup using one of our international carriers. Return shipping is completely free of charge, and you will receive a prepaid return label and instructions via email.Refunds: • Refunds are issued using the original payment method. • Processing time: 3 to 5 business days after we receive and inspect the returned item. • You will be notified via email once your refund has been completed.Exchanges: • You may choose to exchange the item for another size, model, or product of equal or lesser value (subject to availability). • In the case of a price difference, a partial refund or additional payment may be required.Important Notes: • Returns that do not meet the above conditions will not be accepted. • We do not accept returns of used items or products missing original packaging and accessories. • Refunds cannot be processed if the return is not coordinated through our official support channel.Our support team is available to assist you throughout the process. For any questions, please contact us at Yishengchangzhou@proton.me.

Changzhou Yisheng Shoes Co. is committed to ensuring that all products sold through our platform are authentic, unused, and accurately described at the time of purchase. However, our liability is limited to the condition and conformity of the product up to the moment it is handed over to the shipping carrier. Once the product is in transit, any issues arising from delays, damages, or customs procedures fall under the responsibility of third parties and not the seller.We are not responsible for damages or losses resulting from the misuse of the product, improper application, unauthorized modifications, or lack of compliance with local regulations. This includes allergic reactions, incorrect size selections, aesthetic preferences, or any dissatisfaction unrelated to a material defect. Additionally, we are not liable for incompatibilities with regional brand services such as store-specific warranties, loyalty programs, or product support offered by retail franchises in your country.All products are sold “as described,” and while we make every effort to accurately present product images and specifications, minor variations in packaging, color, or labeling may occur due to production batches. These differences do not compromise the authenticity or performance of the product and do not constitute grounds for claims of misrepresentation.The customer assumes full responsibility for the accuracy of personal data entered during the checkout process, including name, shipping address, and payment information. Any failure in delivery resulting from incorrect or incomplete information provided by the buyer will not be covered by Changzhou Yisheng Shoes Co. Customers are also responsible for ensuring that their purchase complies with the importation laws of their country and for settling any customs fees, taxes, or documentation required upon arrival.We reserve the right to cancel or reject orders that are suspected of fraudulent activity, misuse of the platform, repeated abuse of return policies, or violation of our terms. In such cases, we may also report the incident to relevant payment gateways or regulatory authorities as needed.All transactions and relationships between the customer and Changzhou Yisheng Shoes Co. are governed by the laws of the People’s Republic of China. Any disputes arising from these terms, including but not limited to sales, service, or communication issues, will fall under the exclusive jurisdiction of the courts located in Changzhou, Jiangsu Province. By using our services, you agree to accept this legal framework and waive the right to pursue claims in any other jurisdiction.

Changzhou Yisheng Shoes Co. is fully committed to safeguarding the privacy and confidentiality of all personal data provided by users during their interaction with our website. We collect only the information strictly necessary to process orders, confirm transactions, arrange shipping, and provide customer service. This typically includes your name, email address, phone number, and delivery address.All data entered on our platform is transmitted through secure, encrypted channels using SSL/TLS protocols to prevent unauthorized access or interception. We do not store, share, rent, or sell your personal data to third parties under any circumstance, unless legally required by a competent authority or with your explicit consent.Payment information, such as credit or debit card details, is never handled directly by our company. All financial transactions are processed externally through certified payment gateways that are PCI-DSS compliant. As such, Changzhou Yisheng Shoes Co. does not have access to or retain any sensitive banking data submitted during checkout.We implement appropriate administrative and technical safeguards to protect your data against loss, theft, misuse, or unauthorized modification. These measures are reviewed periodically to ensure compliance with international standards of digital security and consumer protection.By using our services, you consent to the collection and use of your data in accordance with this policy. You may contact us at any time at Yishengchangzhou@proton.me to request access to your data, submit corrections, or ask for removal from our database. However, please note that certain information may need to be retained for record-keeping purposes or to fulfill legal and tax obligations.

Changzhou Yisheng Shoes Co. provides continuous customer support to ensure a seamless shopping experience for clients around the world. Our service operates 24 hours a day, 7 days a week, including weekends and public holidays, exclusively through our official email channel: Yishengchangzhou@proton.me.We are committed to responding to all inquiries as promptly as possible. While response times may vary depending on the volume and nature of requests, our team strives to address all messages within a maximum of 24 business hours. Urgent matters such as shipping incidents, refund requests, or order verification are prioritized accordingly.We offer assistance with: • Order confirmation and tracking status • Payment and billing inquiries • Product details and availability • Return, exchange, and refund coordination • Delivery incidents or customs-related issues • General guidance before or after purchaseTo streamline communication, we recommend including your full name, order number, and a clear summary of your request in the subject line or first paragraph of your email. Attachments such as screenshots, product photos, or shipping labels may also help us provide faster and more precise assistance.Our support system is exclusively managed via email to ensure full documentation, traceability, and continuity in all client interactions. We do not offer phone-based assistance, messaging apps, or physical office visits.Your satisfaction is central to our operation, and we are committed to maintaining a consistent, transparent, and professional communication process throughout your entire experience with us.

Changzhou Yisheng Shoes Co. reserves the right to modify, update, or replace these Terms and Conditions at any time, without prior notice. Such modifications may be made to reflect changes in operational practices, regulatory requirements, service scope, payment systems, shipping partners, or customer policies.All updates will be published directly on this website. It is the responsibility of the customer to review the Terms and Conditions regularly to stay informed of any changes. Continued use of our platform after such modifications constitutes explicit acceptance of the revised terms.We encourage all users to download or save a copy of the most recent version of our Terms and Conditions for their records. In case of significant changes—such as those affecting customer rights, return policies, or data protection practices—clear communication will be sent to existing clients via email when possible.If any provision of these Terms is found to be unlawful or unenforceable under applicable law, that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.By accessing our website and completing a purchase, you confirm that you have read, understood, and agreed to the latest version of these Terms and Conditions as published.